Cancellation and Refund Policy for Universal Enterprises

At Universal Enterprises, we understand that sometimes customers may change their minds about a purchase or experience issues with an order. Our Cancellation and Refund Policy is designed to provide clear guidance on how to cancel an order and request a refund if necessary.

5.1 Order Cancellation

You may cancel an order with Universal Enterprises under the following conditions:

  • Before Shipment: If your order has not been shipped, you may cancel it at no charge. You can cancel your order by contacting our customer service team via email or phone. Please provide your order number and the reason for cancellation.
  • After Shipment: Once your order has been shipped, cancellation is no longer possible. However, you may return the item(s) as per our returns policy once the shipment is delivered.

Please note that custom-made or personalized items may not be eligible for cancellation once production has started.

5.2 Refund Eligibility

We offer refunds for eligible items under the following conditions:

  • Product Defects: If your product arrives damaged, defective, or does not match the description, you may request a refund or replacement. We will require photographic evidence of the defect or damage.
  • Wrong Product Sent: If we send you an incorrect item, you may be entitled to a full refund or exchange. You must contact us within [3] days of receiving the incorrect product.
  • Return Conditions: To be eligible for a refund, the item must be returned in its original, unused condition, with all original packaging, labels, and documentation intact.

Refund requests should be submitted within [3] days of receiving your order. Once a refund is approved, we will process it within [7] business days, and you will be notified of the status via email.

5.3 How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team by email at [info@universalenterprises.com] or by phone. Include your order number, the reason for the cancellation or refund request, and any supporting evidence, such as photos of a damaged item.
  2. Return Instructions: If a product is eligible for return, our team will provide you with a return authorization number and instructions for returning the product. All return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  3. Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets the conditions for a refund. If the item is eligible, we will process the refund to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

5.4 Non-Refundable Items

Certain products and services are non-refundable, including:

  • Customized or Personalized Products: Custom-made items that have been personalized with specific details, such as engraved items, are not eligible for refunds unless they arrive defective or damaged.
  • Perishable Goods: Any items that have a short shelf life or are perishable in nature, such as food or plants, cannot be refunded.
  • Downloadable Products: Digital products, such as eBooks or downloadable software, are generally not refundable unless they are defective or have been delivered incorrectly.

5.5 Refund Processing Time

Once a refund is approved, please allow up to [7 to 14] business days for the funds to appear back in your account, depending on your bank or payment provider. Refunds will be processed using the same payment method that was used for the original purchase.

5.6 Exceptions to the Refund Policy

In certain cases, we may refuse a refund if the product has been used, opened, or damaged by the customer. Additionally, we may charge a restocking fee for items returned in a non-resalable condition.

5.7 Shipping Costs for Returns

Unless the product is defective or incorrect, the customer is responsible for any shipping costs associated with returning an item. If the product is defective or incorrect, we will cover the cost of return shipping.

5.8 Contact Us

If you have any questions or concerns about our cancellation or refund policy, please do not hesitate to contact our customer service team:

Email: [info@universalenterprises.com]